Privacy policy

 

If you have any questions regarding data protection or wish to delete all of your data, please contact: data.protection@3Bears.co.uk

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for a contract conclusion. You are not obliged to provide the data. Non-provision has no consequences. This only applies if no other indication is made in the following processing operations. "Personal data" refers to all information relating to an identified or identifiable natural person.

Server Log Files

You can visit our websites without providing any personal information.

Every time you access our website, usage data is transmitted to us or our web hoster/IT service provider by your internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the page accessed, date and time of access, IP address, amount of data transferred, and the requesting provider. Processing is based on Art. 6 (1) lit. f GDPR due to our legitimate interest in ensuring the trouble-free operation of our website and to improve our offer.

Customer Account

When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by informing us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

Data Collection for Commenting

When commenting on an article or post, we only collect your personal data (name, email address, comment text) to the extent provided by you. Processing is for the purpose of enabling commenting and displaying comments. By submitting the comment, you consent to the processing of the transmitted data. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by informing us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your personal data will then be deleted.

When your comment is published, the name you provided will be published. Additionally, your IP address is stored when you submit a comment to prevent misuse of the comment function and to ensure the security of our information technology systems. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by informing us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your IP address will then be deleted.

Collection, Processing, and Disclosure of Personal Data for Orders

When ordering, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and to handle your inquiries. The provision of data is necessary for the conclusion of a contract. Failure to provide it means that no contract can be concluded. Processing is based on Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you.

Your data is only disclosed to the extent necessary for the fulfillment of the contract, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly observe legal requirements. The scope of data transmission is limited to a minimum.

Buyer Seal Customer Ratings

We use the buyer seal customer rating tool on our website provided by Händlerbund Management AG (Torgauer Straße 233 B, 04347 Leipzig). After placing an order, we would like to ask you to rate and comment on your purchase with us. For this purpose, you will be contacted by us by email, using the technical system of the provider of the buyer seal rating tool within the framework of order processing.

Processing of your data is either with your consent or based on our legitimate interests. Processing is based on Art. 6 (1) lit. a GDPR with your consent if you have expressly agreed to receive review requests. You can revoke your consent at any time by using the corresponding link in the email, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your email address will then be removed from the distribution list.

Processing without express consent is based on Art. 6 (1) lit. f GDPR from our legitimate interest in truthful, verified reviews of our services within the scope of direct advertising. For this purpose, we electronically send a review request for our own goods or services that you have already purchased from us. The review request is sent to the email address we have received from you in connection with the sale of goods or services. Sending the review request is subject to your non-objection to the use of your email address for this purpose.

You can object at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided in the review request. There are no other costs besides the transmission costs according to the basic rates.

The personal data stored in the technical system of the buyer seal rating tool in this context will be deleted 3 months after the goods delivery for rating is recorded.

Use of Email Address for Newsletter Dispatch

We use your email address exclusively for our own advertising purposes for newsletter delivery, regardless of contract processing, provided you have expressly consented to this. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.

Your data will be passed on to a service provider for email marketing as part of order processing. There is no further disclosure to third parties.

Your data will be transferred to a third country for which an adequacy decision of the European Commission exists.

If you have made a purchase of goods from us, we are entitled to send you information about our own similar goods to the email address provided during the purchase (§ 7 III UWG). You can object to this use of your email address at any time, either entirely or for individual measures, for example, by contact formular: https://kundenservice.3bears.de/de-DE/contact or by mail: 3Bears Foods GmbH, Zielstattstraße 40, 81379 Munich, without incurring any costs other than the transmission costs according to the basic rates.

Disclosure of email address to shipping companies for information about shipping status:

We will pass on your email address to the transport company as part of the contract processing if you have expressly agreed to this in the order process. The disclosure is for the purpose of informing you by email about the shipping status. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the lawfulness of the processing carried out based on the consent until revocation.

Use of an external merchandise management system:

We use a merchandise management system for order processing as part of order processing. For this purpose, your personal data collected within the scope of the order will be transmitted to Wawision, Holzbachstraße 4, 86152 Augsburg.

Use of PayPal:

All PayPal transactions are subject to the PayPal privacy policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=de_DE

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. We use cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary for the browser to be recognised even after a page change.

We also use cookies on our website to enable us to analyse the surfing behaviour of our website visitors.

Furthermore, we use cookies for the purpose of subsequently addressing site visitors on other websites with targeted, interest-based advertising.

The processing is carried out on the basis of Section 15 (3) TMG and Art. 6 (1) lit. f GDPR for the legitimate interest in the above-mentioned purposes and the data collected from you in this way is pseudonymised by technical precautions. It is therefore no longer possible to assign the data to your person. The data will not be stored together with your other personal data.

You have the right to object to this processing of your personal data based on Art. 6 (1) f GDPR at any time for reasons arising from your particular situation.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent.

You can find out how to manage (including deactivating) cookies in the most important browsers by clicking on the links below:

Use of Google Analytics

We use the web analysis service Google Analytics from Google Inc (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. The purpose of data processing is to analyse this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.Google Analytics uses cookies that enable your use of the website to be analysed. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymisation is activated on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Your data may be transmitted to the USA. The European Commission has issued an adequacy decision for data transfers to the USA. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in the needs-based and targeted design of the website. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you based on Art. 6 (1) f GDPR.

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link[https://tools.google.com/dlpage/gaoptout?hl=de]. You can set an opt-out cookie to prevent Google Analytics from collecting data across all devices. Opt-out cookies prevent the future collection of your data when you visit this website. You must opt out on all systems and devices used for this to be fully effective. If you click here, the opt-out cookie will be set: Deactivate Google Analytics.

You can find more information on terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/.

Use of KLAR

We use Klar on our website - a marketing analysis service from Placeholder UG (haftungsbeschränkt), Marktstr. 18, 80802 Munich, Germany. Klar uses the exclusively anonymised data collected in Shopify, Google Analytics, Google Adwords, Outbrain, Klaviyo and Facebook to evaluate it for reporting purposes. If Klar receives non-anonymised data from your information, it is immediately anonymised so that no personal data is processed for the actual analysis and statistical evaluations. We use Klar for the purpose of analysing the use of our website and to be able to continuously improve individual functions and offers as well as the user experience. By statistically evaluating user behaviour, we can improve our offer and make it more interesting for you as a user. This (and thus also the possible anonymisation of data) is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. Information on data protection and data use by Placeholder can be found on the following Klar website: https://app.getklar.com/dataprotection-agreement.

Adform

On this 3Bears website / in this app we use the Adform tool from Adform A/S Wildersgade 10B, sal. 1 DK-1408 Copenhagen, Denmark, which collects data for analysis, marketing and optimisation purposes and thereby helps us to improve our marketing measures, our website or app. The data collected is used by Adform to link advertising contacts and clicks on adverts with the resulting use of our 3Bears website or app. In this way, we can determine whether Internet users who have seen our adverts visit our 3Bears website, which products they are interested in or how the app is used. This helps us to utilise our advertising budget more efficiently. The data collected can also be used by us to deliver adverts based on your interests (e.g. products viewed). Pseudonymous online identification numbers (online ID) such as cookie IDs, IP address, device IDs, advertising ID / IDFA (e.g. on Android or Apple smartphones) are used for data collection. No unique user-related data such as name or address is stored. All of the IDs we use merely enable us to recognise your end device, your internet browser or the app used. The data collected will not be used to personally identify you as a user of our website or app without your separate consent. The legal basis for data processing is Art. 6 para. 1a and 1f GDPR and § 15 para. 3 TMG. If you do not want Adform to collect your data, you can proceed as follows:

Under the following links you will find an explanation of how you can deactivate data collection on your computer or mobile device:

German language version: https://site.adform.com/de/privacy-center/platform/widerrufsrecht/

English language version: https://site.adform.com/privacy-center/platform-privacy/opt-out/

Use of the remarketing or "similar target groups" function of Google Inc.

We use the remarketing or "similar target groups" function of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. This function serves the purpose of analysing visitor behaviour and visitor interests.

Google uses cookies to analyse website usage, which forms the basis for the creation of interest-based advertisements. Cookies are used to record visits to the website and anonymised data on the use of the website. No personal data of visitors to the website is stored. If you subsequently visit another website in the Google Display Network, you will be shown adverts that are highly likely to take into account previously accessed product and information areas.

Your data may also be transferred to the USA. An adequacy decision of the European Commission is in place for data transfers to the USA, and processing is carried out on the basis of Art. 6 (1) lit. f GDPR for the legitimate interest of targeting visitors to the website with advertising by displaying personalised, interest-based advertisements to visitors to the provider's website when they visit other websites in the Google Display Network.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 (1) f GDPR.

You can permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=de

Alternatively, you can deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opt-out mentioned there.

You can find more information on Google Remarketing and the associated privacy policy at: https://www.google.com/privacy/ads/

Use of Google Adwords conversion tracking

We use the online advertising programme "Google AdWords" on our website and in this context conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an advert placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognise that you have clicked on the ad and have been redirected to this page. Each Google AdWords customer receives a different cookie. It is therefore not possible for cookies to be tracked via the websites of AdWords customers.

The information obtained with the help of the conversion cookie is used to create conversion statistics. This tells us the total number of users who clicked on one of our adverts and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. The processing is based on Art. 6 (1) lit. f GDPR from the legitimate interest in targeted advertising and analysing the impact and efficiency of this advertising.

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you based on Art. 6 (1) f GDPR.

To do so, you can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You will then not be included in the conversion tracking statistics, and you can also deactivate personalised advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de. You can also deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.

Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/

Use of Facebook Remarketing

We use the remarketing function "Custom Audiences" of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook") on our website; this function serves the purpose of targeting visitors to the website with interest-based advertising on the social network Facebook.

The Facebook remarketing tag has been implemented on the website for this purpose. This tag is used to establish a direct connection to the Facebook servers when the website is visited. This tells the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the Facebook social network, you will then be shown personalised, interest-based Facebook ads. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR for the legitimate interest in the above-mentioned purpose.

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you on the basis of Art. 6 (1) f GDPR.

To do this, you can deactivate the remarketing function "Custom Audiences" here. For more information on the collection and use of data by Facebook, your rights in this regard and ways to protect your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Use of Bing Ads

We use Bing Ads from Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; "Microsoft") on our website.

When you click on an advert placed by Microsoft Bing Ads, a cookie for conversion tracking is stored on your computer. This cookie has a limited validity and is not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Microsoft and we can recognise that you have clicked on the ad and have been redirected to this page.

Information obtained with the help of the conversion cookie is used to create conversion statistics. We find out the total number of users who clicked on one of our adverts and were forwarded to a page with a conversion tracking tag. However, it is not possible to personally identify these users on the basis of Art. 6 para. 1 lit. f GDPR due to the legitimate interest in targeted advertising and analysing the impact and efficiency of this advertising.

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you on the basis of Article 6(1)(f) GDPR.

To do so, you can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, you may then not be able to use all the functions of this website to their full extent.

As a result, you will not be included in the conversion tracking statistics. Bing has certified itself in accordance with the US-EU data protection agreement "Privacy Shield" and is therefore obliged to comply with European data protection regulations. You can find more information on data protection and the cookies used by Microsoft Bing at: https://privacy.microsoft.com/de-de/privacystatement

Use of Facebook plug-ins

This website uses the plug-ins of the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). When you access pages on our website that have such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the page by notifying your browser. This tells the Facebook server which of our pages you have visited. If you are logged in to Facebook as a member, Facebook assigns this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in.

If you do not want Facebook to assign the collected information directly to your Facebook profile, you must either log out of Facebook before visiting our website or block the loading of Facebook plug-ins on our pages by using a "Facebook blocker".

You can find more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy in Facebook's privacy policy: https://www.facebook.com/policy.php

Use of Twitter plug-ins

The functions of the Twitter service are integrated on our website. Twitter is a social media portal of the company Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, (USA) We use Twitter plug-ins. When you call up a corresponding page that contains such a plug-in, data is exchanged with the Twitter servers located in the USA. Even in the case of interactions that are possible with the various Twitter plug-ins, the corresponding information about you is collected and transmitted to Twitter and stored. If you are also a member of Twitter and are logged in to Twitter at the time you use the plug-in, the information collected about your website visit will be linked to your Twitter account and made known to other users.

If you do not want Twitter to link and merge the information with the data from your Twitter account, you must log out of Twitter before visiting our website. Further information on the collection and use of data by Twitter can be found at https://twitter.com/privacy.

Use of Pinterest plug-ins

This website uses plug-ins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest").you can view the various logos that contain the plug-in (e.g. "Pin-it button" or the "P″ button) at the following link: https: //business.pinterest.com/pin-it-button/

When you call up a corresponding page on our website that contains such a plug-in, a link is established between your computer and the Pinterest servers and the plug-in is displayed on the page by notifying your browser. Both your IP address and the information about which of our pages you have visited are transmitted to the Pinterest server in the USA. This applies regardless of whether you are registered with Pinterest or logged in. A transfer also takes place for users who are not registered or not logged in.

If you are also a Pinterest member and logged in to Pinterest at the time you use the plug-in, the information collected about your visit to the site will be linked to your Pinterest account and disclosed to other users. Even in the case of interactions that are possible with the various Pinterest plug-ins, the corresponding information about you is collected and transmitted to Pinterest and stored.

If you do not want Pinterest to link and merge the information with your Pinterest account data, you must log out of Pinterest before visiting our website. Further information on the collection and use of data by Pinterest can be found at https://about.pinterest.com/de/privacy-policy

Use of Instagram plug-ins

This website uses plug-ins from the online service Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram") When you visit pages of our website that have such a plug-in, a connection to the Instagram servers is established and the plug-in is displayed on the page by notifying your browser. As a result, both your IP address and the information about which of our pages you have visited are transmitted to the Instagram servers, and if you are logged in to Instagram, Instagram assigns this information to your personal user account. When using the plug-in functions (e.g. clicking the "Instagram" button), this information is also assigned to your Instagram account, which you can only prevent by logging out before using the plug-in.

If you do not want Instagram to assign the information collected directly to your Instagram account, you must either log out of Instagram before visiting our website or block the Instagram plug-in from loading on our website by using an add-on, e.g. the script blocker "NoScript" (noscript.net) for your browser.

For more information on the collection and use of data by Instagram, your rights in this regard and ways to protect your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388

Use of YouTube

On our website, we use the function for embedding YouTube videos from YouTube LLC. (901 Cherry Ave., San Bruno, CA 94066, USA; "YouTube").YouTube is a company affiliated with Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

The function displays videos stored on YouTube in an iFrame on the website. The "Extended data protection mode" option is activated. This means that YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there.

For more information on the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy, please refer to YouTube's privacy policy(https://www.youtube.com/t/privacy).

Duration of storage

Once the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular under tax and commercial law, and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the data subject

If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object to processing based on Art. 6 (1) f GDPR and right to object to processing for direct marketing purposes under Art. 21 (1) GDPR.

Please contact us if you wish. You can find the contact details in our legal notice.

Right to lodge a complaint with the supervisory authority

In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that your personal data is being processed unlawfully.

Right to object

If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.

Once you have objected, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

If personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us. Once you have objected, we will stop processing the data concerned for the purpose of direct marketing.

last update: 12.04.2024